SolaTrim Distributor Profile: Independent Electric

Customer Service Means More Than Being Nice

In 1976, Independent Electric was founded with ten employees to serve electrical contractors working in the high-tech aerospace industry. Forty-three years later, they operate twelve electrical supply branches in Northern California and seven in Arizona.

Their focus, as they say, is to serve “the electrical construction market with dedicated associates specializing in lighting, switchgear, wire management, tool & safety, and solar, renewable energy to meet and exceed our customer’s specific needs.”

How do they do this? The focus is on exceptional customer service, well trained friendly associates, and by working hard to be recognized as the lowest total cost supplier.

And one other—very important—thing: Independent Electric prides itself in having an unparalleled amount of items in stock, ready to go out the door. As Trent Veitch, Inside Sales at Independent Electric, notes: “If you don’t have it on the shelf, it doesn’t matter what the price is.”

In summary, the secret sauce of success at Independent Electric is
low prices, combined with the immediate availability demanded by today’s solar customers. “We stay in close contact with our customers,” explains Veitch. “That way we have at least 99% of what they want always available on our shelves.”

The SolaTrim® Solution

In looking to the future, Krannich Solar attaches great importance to providing customers with sound advice and high product quality. Which means that only high-quality components are included in the photovoltaic wholesaler’s product range.

And that’s why they turned to SolaTrim® Rooftop Solar System Protection Solution as a solution for their distribution portfolio.

With the SolaTrim Solution, PV source wiring and the underside of solar modules are protected from squirrels, pigeons, pests, and environmental threats. It’s no secret that pests love nesting under roof-mounted solar arrays and can do serious damage to wires linking inverters to panels, creating fire hazards.

To guarantee their customers would have none of these issues, Krannich Solar looked to SolaTrim.

“SolaTrim is unique in that they’ve found a niche in the market. Customers immediately understand the value, that it’s really a necessity,” says Terence Reed. “But at the same time, the strong customer value is combined with a very reasonable price point.”

The SolaTrim Solution is made of beautiful, lightweight aluminum with a commercial grade adhesive tape that seals it securely to solar panels. It is extreme temperature tested and is designed for the life of the system.

The SolaTrim offering is becoming increasingly popular, says Reed: “The strong value and price make it an easy sell. In fact, I regularly have customers calling me to ask about it!”

SolaTrim is exceptionally reliable in shipping and their customer service is spot on.

TRENT VEITCH, INDEPENDENT ELECTRIC
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